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Refund and Returns Policy

At SZ HAIR DRYER LLC, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return under the following conditions:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, in original condition, and in the original packaging.
  • You must provide proof of purchase (order number or receipt).

Items that do not meet these criteria will not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged hair dryers (unless defective)
  • Items not in original packaging
  • Gift cards
  • Final sale or clearance items

3. Damaged or Defective Products

If you receive a damaged or defective product:

  • Please contact us within 7 days of receiving the item.
  • Include clear photos or video showing the defect or damage.
  • We will offer a free replacement or a full refund, based on your preference.

4. Refund Process

Once your return is received and inspected:

  • You will be notified via email.
  • If approved, your refund will be processed within 5–7 business days.
  • The refund will be issued to your original method of payment.

Please note: Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

We recommend using a trackable shipping method and retaining proof of postage, as we are not responsible for lost or delayed returns.

7. How to Initiate a Return

To initiate a return, please contact our customer service team at:

Please include the following:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if applicable)

8. Unauthorized Returns

Returns sent without prior contact and approval may be refused or not processed.