Shipping Policy

At SZ HAIR DRYER LLC, we are committed to delivering your orders quickly, safely, and efficiently. Below is our detailed shipping policy to ensure a smooth and transparent delivery experience.

1. Order Processing

Orders are typically processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or promotional periods, processing time may be extended up to 3 business days.

2. Shipping Methods and Estimated Delivery Times
We provide multiple shipping options to best meet your needs:

Standard Shipping: 3-7 business days via USPS or UPS Ground.
Expedited Shipping: 1-3 business days via UPS 2nd Day Air (additional fees apply).
Overnight Shipping: Next business day delivery via UPS Next Day Air (additional fees apply).

Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Shipping Costs

Shipping fees are calculated based on the selected shipping method, package weight, and destination.
Free standard shipping is available for orders over a certain amount (e.g., $75).
Expedited and overnight shipping incur additional charges.

4. International Shipping

Currently, SZ HAIR DRYER LLC only ships within the continental United States.
We are actively exploring international shipping options and will update our policy when available.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the tracking number.
You can use this tracking number on the carrier’s website (USPS or UPS) to monitor your package’s progress.

6. Delivery Issues

Please ensure your shipping address is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect addresses.
If your package is lost or arrives damaged, please contact our customer service team immediately at [email protected] or call (216) 435-3158.
Claims for lost or damaged items must be reported within 7 days of the estimated delivery date.
We will investigate and, if applicable, arrange a replacement or refund.

7. Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.
Some remote or rural areas may experience longer delivery times.

8. Packaging

All products are carefully packaged to prevent damage during transit.
We use environmentally friendly packaging materials whenever possible.

9. COVID-19 Impact

Due to the ongoing COVID-19 pandemic, some carriers may experience delays.
We appreciate your patience and understanding during these challenging times.

10. Customer Support

For any questions regarding your shipment or our shipping policy, please contact our support team via email at [email protected] or phone at (216) 435-3158.
Our team is available Monday through Friday, 9 AM to 5 PM EST.